Regarding access to your premises, in order for us to perform the service you require, please consider the following:
PARKING RESTRICTIONS
If there are any parking restrictions in place, you need to request an exemption with your local authority.
GATES
Will we need to pass through any gates? If so, please ensure that the width of our trucks can accommodate access to your property.
RESTRICTION BARS
If there are any height restriction bars or low bridges en route to your property, please inform us so we can plan our route accordingly and avoid any delays.
PARKED CARS
Parked cars can pose a significant issue when we arrive at your property.
If cars are parked opposite your premises and the road is not wide enough, you may need to reserve the space or ensure the cars can be moved before our driver arrives.
Please also consider that roads near schools may require special attention during certain hours.
ROOTS AND TREES
Please be mindful of any tree roots our trucks might drive over, as this could damage them and affect the health of the trees.
In addition, overhanging trees, whether on your road or property, can cause damage to our vehicles and create hazards for the public.
WIRES
Overhead wires are common hazards and can be extremely dangerous to the public, our team members, and our vehicles.
Please notify us of any overhead cables on your property that may pose a risk. When we provide services, such as using grab lorries, please bear in mind that some vehicles can extend their arms, increasing the overall height when loading.
WEIGHT RESTRICTIONS ON THE ROAD
Our trucks exceed 7.5 tonnes, so please inform us if there are any weight restrictions on the roads leading to your property.
Additionally, when booking a service, consider the surface on your premises, such as grass, pavement, or tarmac.
Please remember that our trucks are heavy, and we all want to ensure our drivers complete the job safely and without causing any damage.
NOTES
If we are unable to access the job due to any of the issues mentioned above, a cancellation fee of £100 + VAT will apply.
If any of the issues outlined above result in our driver receiving a PCN (Penalty Charge Notice) or FPN (Fixed Penalty Notice), you will be responsible for covering the cost.